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Frequently Asked Questions
Placing an Order
Q: What are my payment options? A: We accept Visa, Mastercard, American Express and Discover. We also accept checks and money orders. We accept purchase orders from municipalities and certain other businesses. To find out if your business qualifies, please contact customer service and we will be happy to help you.
Q: Do you accept purchase orders? A: Yes. Simply type in the purchase order number under billing. Customer service will contact you if additional information is needed regarding your credit status.
Q: How do I access my account? A: To access your account, simply click on the Sign In button on the upper right hand side of the main menu. Enter your email address and password.
Q: I forgot my password. A: If you forgot your password, simply click on the Lost Password button on the upper right hand side of the main menu.
Q: How can I change billing and payment information? A: On the screen where you type in your email address and password, there is a small box below. Check this box and you will be able to change your billing or payment information.
Q: How can I change my personal information? A: Customers can update their personal information by logging into their account. There you will have the ability to change your email address, password, shipping addresses, billing information and payment information. Should you experience problems, please contact customer service.
Q: Do I have to pay sales tax? A: Orders shipped outside of Florida are not subject to sales tax. Florida residents must pay sales tax. Sales tax for Florida is 6% plus the surtax rate for the county shipped to. If your business has a Florida Sales Tax Exemption Certificate or Resale Certificate you will not be charged sales tax, however, we need a copy of your certificate before placing an order. Any questions, please contact customer service.
Q: How do I find my product by item #? A: To find the item by item number, simply type in the item number in the search box and click enter. Should you have trouble locating an item, please contact customer service and we will be happy to help you.
Q: I'm not sure what size to order? A: A link to our sizing chart is located in customer service.
Q: Do you offer quantity discounts? A: We offer quantity discounts on many of our items. When you place your order online you will be charged the correct price for the number of items ordered.
Q: Can I change my order once it has been placed? A: We ship all orders as soon as possible, so please be aware that once you click the Place Order button your order cannot be changed unless you call customer service immediately. We will correct your order, provided your order has not yet shipped out.
Q: When will my credit card be charged? A: Your credit card will be charged the day your order is shipped.
Q: Do you have a retail location? A: Yes, please call for details.
Q: How do I request a catalog? A: Click here to request a catalog.
Q: What is your privacy policy? A: eLifeguard.com is committed to protecting your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Q: Is this website secure? A: We use SSL (Secure Socket Layer) encryption to protect this website. It is the highest standard in Internet security.
Returns and Exchanges
Q: What is your return policy? A: We want our customers to be completely satisfied with their purchase. eLifeguard.com will gladly accept returns and exchanges within 30 days of the shipment date. Authorized returns in original, unused condition, including all original tags and packaging are subject to a 25% restocking fee. Prior to return, all merchandise must be given a Return Authorization (RA) by calling customer service at 321-433-3630. Packages without an RA number will not be accepted. Return via FedEx/UPS prepaid. Swimwear, t-shirts and clearance items are non-returnable. Brand new swimwear in original condition may be exchanged within 30 days from the original purchase date.
Q: When will I receive my exchange? A: Once we receive your returned item we will issue a store credit and place a new order for your requested exchange. We will apply the credit to the new order and charge your credit card for shipping the new item to you.
Q: Is there an exchange shipping fee? A: Yes. We will charge your credit card for any additional shipping fees. It is very important that you order the correct size in the beginning to avoid the additional fees.
Q: Are shipping fees refundable? A: Shipping fees are non-refundable in the event of a Return or Exchange.
Q: How do I ship back my return or exchange? A: We suggest you use a traceable method, such as USPS, UPS, or FedEx. Your package should be insured for your protection. Please write your RA number on the outside of your package and mail to:
You must contact customer service to get a Return Authorization (RA) before sending your package back.
Order Status A: Once your order has shipped, you will receive an email from UPS or USPS with tracking information.
Q: What is a backorder? A: A backorder occurs when an item has recently and unexpectedly run out of stock. You are not charged for any back ordered items. As soon as we receive the backordered item, it will be shipped out to you. Once the item has shipped, your credit card will be charged or for P.O.'s we will mail you an invoice. Backorders stay in our system and we assume you still want the items unless you cancel the back order.
Shipping & Delivery
Q: How are the items shipped?
Q: Do you ship outside of the Contiguous United States?
Q. What time do orders have to be placed by in order to get Express Shipping?
Contact Us
Q: How can I contact you? A: If you didn't find the information you needed, please contact us.
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